Terms & Conditions

Booking & Payment

Appointments at Artham Oasis Spa may be made through our available booking channels. Customers are requested to provide accurate booking information and arrive on time. Service charges, packages, offers, and payment terms may vary and will be communicated at the time of booking.

Cancellations & Refunds

Cancellation and rescheduling policies may apply depending on the service and booking. Refund eligibility, where applicable, will be determined according to the spa's prevailing policy. Promotional offers and prepaid services may have specific terms.

Service Limitations

Spa and massage services are intended for relaxation and general wellness. Services are not a substitute for medical diagnosis or treatment. Customers should inform the spa about relevant allergies, sensitivities, injuries, or other concerns before receiving a service.

User Conduct

Customers are expected to behave respectfully toward therapists, staff, and other guests. Artham Oasis Spa reserves the right to refuse or discontinue services in cases of inappropriate, abusive, threatening, or disruptive behavior.

Privacy

Personal information provided during bookings or enquiries will be handled in accordance with our Privacy Policy. We take reasonable measures to protect customer information and use it only for legitimate business and service-related purposes.

Liability

Artham Oasis Spa takes reasonable care to maintain a safe, clean, and comfortable environment. Customers are responsible for providing accurate information relevant to their service. To the extent permitted by applicable law, the spa is not liable for losses or damages arising from inaccurate information provided by a customer or circumstances beyond our reasonable control.